Return and Cancellation Policy
We accept authorized returns within 30 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase. All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. directmotorpart.com will not be held responsible for installation or labour expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation. If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below). Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (1-888-700-0507) so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.
The following parts or products are NOT RETURNABLE for whatever reason:
NOTE: Electrical parts
- Service Manuals (unless they are sealed and in their original condition);
- Special-order products
- Custom-made products
- 4Painted parts
- Parts that have been modified
are also not returnable if they have been plugged in or unsealed for any reason.
- File Complaint via email – Please provide the following information about your order:
- Customer’s name
- Email address
- Contact Number
- Date of Purchase
- Order number or PO number
- Part number(s) of the item(s) you want to return
- Part names
- A complete and detailed explanations as to why the part is being returned
- Vehicle Information
- Call us Call us – Call our Returns Desk at +1(844)914-3707
- Mondays to Sundays from 9am to 9pm EST; (6am to 6pm PST)
All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
Refunds are normally processed within 24-48 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a “credit approved” e-mail the day your refund is processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.
Cancellations may be accommodated if both of the below conditions are true:
- Order is cancelled within 15 minutes of order being placed.
- Order has not yet been shipped.
Orders cannot be cancelled if they have already been packed or shipped.
We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be cancel after receiving our electronic Order Confirmation email. For any further assistance, please contact us via phone +1(844)914-3707
or [email protected]
to speak with a customer service representative.